Our Cancellation Policy
The following cancellation policy is clearly stated and found directly within your consent form which is filled out prior to your first appointment:
We value your scheduled appointment and allocate specific time solely for your care. A late cancellation or missed visit creates an unutilized slot that could have accommodated another patient in need. Your appointment time block with the clinician is often 30 to 45 minutes in length. Therefore, we kindly request a minimum of 2 business days' notice for any cancellations or changes to your appointment.
Patients who provide less than 2 business days' notice or miss their appointment will incur a cancellation fee totalling the full cost of the appointment. The cancellation fee must be paid prior to booking the following appointment.
Please note that our business days are Monday through Friday, excluding STAT days or clinic closures. Phone calls and emails are attended to during regular clinic hours only.
Kindly be aware that the clinic remains closed on STAT days, which are not considered business days. For accurate information on our operational hours and any upcoming clinic closures, please refer to our website.
To illustrate, for a Monday appointment, we request notification by the preceding Thursday to allow us sufficient time to fill the appointment slot and prevent a cancellation fee from being applied to your account. Your understanding in adhering to this policy is greatly appreciated.
We value your scheduled appointment and allocate specific time solely for your care. A late cancellation or missed visit creates an unutilized slot that could have accommodated another patient in need. Your appointment time block with the clinician is often 30 to 45 minutes in length. Therefore, we kindly request a minimum of 2 business days' notice for any cancellations or changes to your appointment.
Patients who provide less than 2 business days' notice or miss their appointment will incur a cancellation fee totalling the full cost of the appointment. The cancellation fee must be paid prior to booking the following appointment.
Please note that our business days are Monday through Friday, excluding STAT days or clinic closures. Phone calls and emails are attended to during regular clinic hours only.
Kindly be aware that the clinic remains closed on STAT days, which are not considered business days. For accurate information on our operational hours and any upcoming clinic closures, please refer to our website.
To illustrate, for a Monday appointment, we request notification by the preceding Thursday to allow us sufficient time to fill the appointment slot and prevent a cancellation fee from being applied to your account. Your understanding in adhering to this policy is greatly appreciated.
Appointment Reminders
To ensure patients stay informed about their appointment details, we send the following notifications unless a patient has customized their preferences in the online intake package:
- Booking notification immediately upon scheduling each appointment
- Email and text reminders 7 days and 3 days before the appointment
- Text message reminder 2 hours prior to the scheduled appointment
- Booking notification immediately upon scheduling each appointment
- Email and text reminders 7 days and 3 days before the appointment
- Text message reminder 2 hours prior to the scheduled appointment
Cancellation due to Weather Conditions
Ensuring the safety of our patients and staff is our top priority. We consistently monitor local government road safety advisories and adhere to their recommendations.
Our clinic remains open for scheduled patient appointments under various weather conditions, with the exception of days when the Ottawa-Carleton District School Board (OCDSB) closes schools due to inclement weather. Please note that this policy pertains specifically to school closures and does not include bus cancellations.
Our dedicated staff and clinicians will be present at the clinic during all weather conditions unless otherwise mentioned above. If OCDSB schools are open and you decide not to attend your appointment, our standard cancellation policy applies.
In the event of OCDSB school closures, we will promptly notify all affected patients via email or phone. Stay informed about school closure updates through the following link: OCDSB School Closure Notices
Your understanding and cooperation are greatly appreciated as we strive to provide optimal care while prioritizing safety. If you have any questions or concerns, please feel free to reach out to our clinic.
Our clinic remains open for scheduled patient appointments under various weather conditions, with the exception of days when the Ottawa-Carleton District School Board (OCDSB) closes schools due to inclement weather. Please note that this policy pertains specifically to school closures and does not include bus cancellations.
Our dedicated staff and clinicians will be present at the clinic during all weather conditions unless otherwise mentioned above. If OCDSB schools are open and you decide not to attend your appointment, our standard cancellation policy applies.
In the event of OCDSB school closures, we will promptly notify all affected patients via email or phone. Stay informed about school closure updates through the following link: OCDSB School Closure Notices
Your understanding and cooperation are greatly appreciated as we strive to provide optimal care while prioritizing safety. If you have any questions or concerns, please feel free to reach out to our clinic.